Cookie Policy

What are cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, remember preferences, improve performance, and provide information about how visitors use a site.

Similar technologies

This policy also covers similar technologies that may store or access information on your device. This can include local storage, session storage, scripts, tags, tracking pixels, and analytics technologies.

How we use cookies and similar technologies

We may use cookies and similar technologies to:

• Make the website work correctly
• Remember your cookie consent preferences
• Support basket, checkout, and service booking functionality
• Keep the website secure and reduce spam or misuse
• Understand how visitors use the website
• Improve website performance, content, and usability

Types of cookies and technologies we use

Our website may use strictly necessary technologies and non-essential analytics technologies.

• Strictly necessary technologies: These are needed for the website to work properly. They may be used for essential functionality such as remembering cookie choices, supporting basket behaviour, maintaining security, and enabling checkout-related functions.
• Preference technologies: These may remember choices you make, such as cookie settings or display preferences.
• Analytics technologies: These help us understand how visitors interact with the website so we can improve it over time.

Strictly necessary technologies

Strictly necessary technologies are required for core website functionality. These may be used without asking for consent where they are genuinely needed to provide a service you have requested or to make the website operate securely and reliably.

Examples may include storing your cookie preference, maintaining basket-related functionality, helping protect forms from spam, or supporting secure checkout redirection.

Technologies currently used

The exact technologies used may change as the website is updated, but the main technologies currently used include:

• baron_cookie_consent: stored in local storage to remember whether you accepted or rejected non-essential analytics.
• baron_cookie_open: stored briefly in local storage when you reopen cookie settings from the website footer.
• basket: stored in local storage to remember the services you add to your basket.
• servicePersistentInfo and remoteSupportPersistentInfo:stored in local storage to help preserve service or remote support form details on your device.
• theme: stored in local storage to remember your display preference.
• Supabase authentication/session technologies:used for restricted admin areas and security where applicable.
• Stripe checkout technologies: used by Stripe during checkout for payment, fraud prevention, security, and transaction completion.
• Google Analytics and Tianji: Google Analytics is loaded across public website pages to measure site usage. Tianji is loaded only after you accept non-essential analytics.

Analytics tools we use

We use analytics tools to understand website traffic and visitor behaviour in a way that helps us improve our services and the user experience.

The analytics services we currently use include Tianji and Google Analytics.

Tianji is used as a privacy-focused analytics tool to help us understand general website usage, such as page views, device type, referral source, and approximate usage patterns.

Google Analytics is a web analytics service provided by Google LLC. Google Analytics may use cookies and similar technologies to collect information about how visitors interact with this website, such as pages viewed, time spent on the site, device information, referral source, approximate location, and general interaction data.

Google may process this information on servers located outside the UK and European Economic Area, including in the United States. Where this occurs, we aim to rely on appropriate safeguards provided by the relevant service provider.

Google Analytics is loaded across public website pages to help us understand visits and page usage. Tianji analytics only begins after you have given consent through our cookie banner.

Third-party services

Some services used on our website may set cookies or use similar technologies when they are loaded. This may include analytics services, payment services, embedded maps, or other tools needed to provide website functionality.

For example, payment processing is provided by Stripe. Stripe may use cookies or similar technologies for payment, security, fraud prevention, and checkout functionality when you use the checkout process.

Our service-area map uses OpenStreetMap map tiles through Leaflet. Loading map tiles may involve requests to third-party map infrastructure.

Managing your cookie preferences

When you first visit our website, you are given the option to accept or decline non-essential cookies and analytics tools.

You can update your preferences at any time by reopening the cookie settings on the website, where available. You can also control cookies through your browser settings.

Blocking some cookies may affect how parts of the website work, especially features such as preferences, basket behaviour, or checkout-related functions.

Consent

Consent for non-essential cookies and analytics technologies must be freely given, specific, informed, and given by a clear positive action. Continuing to browse the website is not treated as consent.

You can decline non-essential cookies and still use the website, although some optional features or analytics-based improvements may not function in the same way.

How long technologies last

Some technologies last only for the current browsing session. Others remain on your device until they are replaced, deleted, or cleared through your browser settings. We review our cookie and local storage use when website features or service providers change.

Browser controls

Most web browsers allow you to block, delete, or manage cookies through browser settings. The exact controls depend on the browser and device you use.

Please note that browser controls may not manage all similar technologies in the same way, such as local storage or certain scripts. Website cookie controls, where provided, are intended to help manage non-essential technologies used by this website.

More information

For more information about how we collect, use, and protect personal data, please see our Privacy Policy.

Changes to this policy

We may update this Cookie Policy from time to time to reflect changes to our website, analytics tools, cookie banner, third-party services, or legal requirements. Any updates will be published on this page.

Contact us

If you have any questions about this Cookie Policy, please contact Baron Computing at [email protected] or call 01604 328881.